Pete1161
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Apple TV not Working?
Hi when I select the Telus App on Apple TV it opens and then immediately closes (undoing new system with recordings). This happens with all my Apple TV’s and I have deleted the App and reinstalled it with the same result. I am on the latest Apple TV public Beta software so perhaps this is the problem. Would appreciate if someone could let me know if they are experiencing the same issue so I know if the problem is on my end or not. Thanks!
Accepted Solution
KHR
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TELUS Team Member
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Hi gojets25 Pete1161 whitewater CmndrTaco Kolly DrewOffTheBeat Peltron Rwagar75 FuzzyLogic
The Apple development team pushed an app update to the Apple App Store early this morning to address the issues with tvOS 17.2. If you go to the App Store, navigate to Purchased and then click on TELUS TV+, you can download the app manually. If you have automatic updates turned on, your Apple TV may have already grabbed the new app, or it may be scheduled to download sometime today. The latest version is 2.6.1 (474). Apple doesn't publicly announce official OS release dates in advance, and we were anticipating it to come later this week; they beat us by a day. Thanks for the patience.
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Pete1161
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Sorry meant to say using new system
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KHR
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TELUS Team Member
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Hi Pete1161
What version of the TELUS TV+ app are you on? I'm on version 2.6.0 (468) and tvOS 17.1 (21K69) and everything's working fine for me. As 17.2 beta4 was just released yesterday, that could be the culprit.
While our developers do everything they can to make sure the app works on all publicly available OS versions, we can't guarantee compatibility with Apple betas.
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Pete1161
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Thanks for your responses. Unfortunately it doesn't seem like I can roll back. I have four Apple TV’s and updated them all at once - in hindsight I guess that wasn’t too smart :(. I reinstalled the Telus App so it would be the most recent version. Sounds like it’s a compatibility issue with the new Apple TV Beta and the Telus App. Hopefully they will play nice shortly. Thanks again for the responses. Cheers Pete
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Pete1161
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Thanks for the suggestions KHR. Tried everything and the 2.6.0 App (468) still refuses to open. I l also signed out of the TV provider page on the Apple TV and restarted the device as well. I noticed the problem right after I installed the tvOS beta 17.2 (21k5356c) which was released a couple of days ago. I have been on the beta program since I believe last June and have run many versions without this issue. Is it possible the developer is running the previous version before Tuesday’s update? Thanks Pete
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