gianadawn
+2 more
Friendly Neighbour
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Remote not powering tv off
I just received the new TelusTv-21T with the Google remote. Everything on my TV works volume, mute, power on, etc. but it won’t power my TV off. Any suggestions?
gianadawn
+2 more
Friendly Neighbour
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Accepted Solution
KHR
+14 more
TELUS Team Member
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1. Press and hold both the input and OK buttons on your remote for 3 seconds. The green LED should stay on.
2. Enter the first code using the number pad. The green LED will blink twice and then go off.
3. Test the mute or volume up/down button. If these work, you're done.
4. If they don't work, repeat steps 1-3 for subsequent codes.
179
138
192
213
212
170
139
105
104
092
059
036
035
018
017
011
009
325
0
0
Nighthawk
+28 more
Just Moved In
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Try going into the system settings on the TV box and enable HDMI CEC. The box is able to turn my TV on or off without the remote even pointed at it with HDMI CEC enabled.
Settings > Device Settings > Device Preferences > HDMI
1
Amenra
+28 more
Just Moved In
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You could try unpairing it from the TV and make sure that the TV has HDMI CEC off, and that you have clear line of sight from remote to TV.
Here are some steps if you'd like to try this method:
If you would no longer like your TELUS Remote to control your TV’s volume and power, you can unpair your remote.
1
0
Rocky3
+17 more
Just Moved In
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I ran into similar issue with another vendor. There is/was more than one TV in a brand that has different on/off. setup was also different than here.
Did the setup recognise your TV brand and give you an option to ignore first choice and try another. I cannot test that since it found my TV and all works.
16
0
agwhite
Neighbour
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I’m looking for remote codes for a Haier tv. It does not pair.
1
0