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My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Registering for MY TELUS

How am I supposed to register for MY TELUS online, when entering my info I get timed out, over and over again. When calling the support line, dealing with the your droid - I only wanting to talk with a human, finally got connected to a line that just...

Mcdee by • Just Moved In
  • 1492 Views
  • 0 replies
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Change name on account due to death

My father in law passed away. What's the best way to get the home account switched over to my mother in law's name. This is for home phone, internet, optik tv.

Sergioz by • Just Moved In
  • 3805 Views
  • 0 replies
  • 0 kudos

New Location. New Service. New Customer?

I currently have a 2-year internet contract with Telus at one location. I have acquired a second property and would like to have Telus install the internet there. I am already a Telus customer, but I am hooking up a new Telus service in a new locatio...

goliath by • Just Moved In
  • 2406 Views
  • 1 replies
  • 0 kudos

PureFibre

My residential rental building in the Westend of Vancouver, was scheduled to have PureFibre installed, prior to the Covid-19 Pandemic. Would anyone have any information as to when Telus will resume these installations...Keeping in mind of course, the...

Scam

I just received an email purporting to be from Telus ([email protected]) claiming my last payment was declined. Since I don’t use automatic payment and I paid my bill a couple of weeks ago I believe this is a scam. I thought you should be awar...

Cowgirl by • Just Moved In
  • 3481 Views
  • 3 replies
  • 1 kudos

Tv box

Looking on rental for a second box

Diesel1 by • Neighbour
  • 1720 Views
  • 1 replies
  • 0 kudos

cancellation of account

I need to cancel our account. What to I do I cant fine a telephone number to call. We are in prince George, bc.

btdrake by • Just Moved In
  • 2224 Views
  • 2 replies
  • 0 kudos

Customer Service Failure

My family and I have been waiting for over two months to receive service to our home. Multiple calls with customer service and missed appointments by Telus representatives and still we wait.. please explain how this happens?

JoshWall by • Neighbour
  • 1801 Views
  • 1 replies
  • 0 kudos

Log in Page Expired

I am thinking may be a Microsoft Edge problem but just thought I would check with other users on here. When I try to log in for My Telus Page I get message that the "Page Expired". Clearing browser etc does not help. I can log in on chrome.

Gayle by • Organizer
  • 5264 Views
  • 5 replies
  • 0 kudos
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