January
When I try to access the rewards page from a browser this is all I get:
URL: https://www.telus.com/my-rewards/dashboard/eban/[*****************]
It works when accessing from the My TELUS app and I'm able to select a reward to redeem but then I get this:
I've waited and tried later several times now with no luck.
January - last edited January
Interesting. We had another customer overnight saying it's been down for a few days as well. I just logged in again and everything looks fine to me. Try clearing your cookies/cache and see what happens.
I'll check with our Rewards prime and see if there's been any other word of potential issues.
January
Still not working for me after clearing out cookies and cache. Did your rewards prime update you on anything?
January
January
still an issue it can't load page
February
As of 2024-02-02 I am also unable to access my Telus Rewards. The page is attempting to load and I can watch the page trying to access the various files necessary to load from your site, however the page is stuck in the same view as noted about.
February
February
Yes, we are. As I said when replying to you last week, I've advised our Rewards team and they're investigating.
February
March
Still not working.
a month ago
2 weeks ago
2 weeks ago
No. It's not a scam. It's been documented here that there are some issues with the website itself, among other reasons (overdue balance on account, etc.)
Same question to you... what screen are you seeing when attempting to log in?
2 weeks ago
2 weeks ago
Gotcha. Will pass this example off to the Rewards team. In the meantime, you can reach out to our team at 1-888-811-2323 and an agent can look into redeeming for you!
a week ago
a week ago
If you're seeing that screen (not a purple butterfly image with some sort of message) then this is the specific error that our Rewards team is working closely with our site vendor to have resolved. We were advised that a fix was put in place recently, though obviously it persists so I'll be forwarding your post here to our contact as well as another example.
In the meantime, you definitely could reach out to our team at 1-888-811-2323 to inquire about them redeeming on your behalf. Appreciate your patience.
March
I have had the same ongoing issue for over a week now.
February
March
I have had the same ongoing issue - for a few weeks now.
March
Perhaps give our a team a quick call at 1-888-811-2323 so they can check your profile to see if there's anything that can be done. On our end here, we've notified the team and they're actively investigating as to why it's only happening for a small number of users. Will provide an update as soon as I get one.