a month ago
I have transfer 4 cell numbers from Rogers to Telus. I suppose to pay $115 plus GST. I got 2 bills so far fist partial close to $300 and $220 following month. I have spent over 2 hours on Friday talking to Telus special department. They promised to call me back on Monday with a solution. By now I have not received any phone call back. Is there any way to send a formal complain and talk to someone from the company. I think should call police and notify them about situation. What are the other options? I think I should move my service back to Rogers and work on disputing the charges accruing by Telus.
Solved! Go to Solution.
a month ago
Hello. I'll send you a private message to discuss your options further, thanks.
a month ago
I replied to your email but have not heard back.
a month ago
The private message I received seems to have been auto-generated by AI. There is no signature and no phone number. Is this another Telus scam or simple manipulation? Please send me a genuine response if you are serious about communicating honestly.
a month ago
a month ago
No, it's not. It was sent by me. Not sure how it could be a 'scam' or 'manipulation'. I'll reply to your new private message now.
a month ago
Please send me a phone number via email.
Thank you.
a month ago
It is tough to trust Telus when my annual bill has increased by approximately $150 with no consultation. Verifying anything through social media seems very sketchy.
a month ago
Hi @phangle I'm almost sure that your issue is that your discounts ended. Please contact our customer service team at 1-888-811-2323 and they'll help you out
a month ago
Thank you for sending me the phone numbers. Can you estimate how long I should set aside to get through to a loyalty specialist?
Thank you