I have transfer 4 cell numbers from Rogers to Telus. I suppose to pay $115 plus GST. I got 2 bills so far fist partial close to $300 and $220 following month. I have spent over 2 hours on Friday talking to Telus special department. They promised to call me back on Monday with a solution. By now I have not received any phone call back. Is there any way to send a formal complain and talk to someone from the company. I think should call police and notify them about situation. What are the other options? I think I should move my service back to Rogers and work on disputing the charges accruing by Telus.
The private message I received seems to have been auto-generated by AI. There is no signature and no phone number. Is this another Telus scam or simple manipulation? Please send me a genuine response if you are serious about communicating honestly.
Hi @phangle if you received a message from my colleague @A-B you should be able to see who sent the message and click on their profile to see if the sender is a legitimate employee or not. Please respond so we can assist you ASAP
It is tough to trust Telus when my annual bill has increased by approximately $150 with no consultation. Verifying anything through social media seems very sketchy.
Hi @phangle I'm almost sure that your issue is that your discounts ended. Please contact our customer service team at 1-888-811-2323 and they'll help you out
