Retired telus internet and tv tech. Your issue is out of scope for ts. However tech support can check some other things. If on copper service they can check the line, check dsl, check for restrains, check if perhaps on wrong internet plan, use an ...
Retired telus tech support rep. The tech is to do up a ticket, talk to 2nd level they can assign it to app tech support. They should tell you the ticket number and give you the case number. They should follow up within 72 hours.
