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Phoneguy5655
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Joined 11 months ago
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Re: Home Phone can look like its working but it's not
retired telus tech, zte is handled by telus mobility tech support. there are cellphone repeaters that will make sure it works everywhere, sometimes you might need more than one repeater depending upon layout, walls, building materials. I have seen them through select authorized dealers and electronic stores.799Views0likes0CommentsRe: Default Admin Password doesnt work
retired telus internet tech, you might have a nah ( network access hub) as well which would have a different default password. tech support once they have authenticed you can definitely help. they can tell if you're using default or custom password. they don't have access to what the password is but they can do a reset10KViews0likes0CommentsRe: Telus tv 21T andriod box
I am a retired telus optik tv android box tech. first of all I would check the specifications. if 5.1 is a big thing then I would talk to loyalty about getting the legacy system, they could do a override or cancel the account and do a new account on the old legacy boxes. my information may be a little out of date as I retired almost a year ago. so recap talk to loyalty it's the option when you call in you want to cancel your service hopefully they can help.1.1KViews0likes1CommentRe: Loyalty and overseas
retired employee, you used to be able to ask to speak to a Canadian and there was that queue. I can confirm that the training is the same whether speaking to a Canadian rep or overseas. However as the training is the same a overseas rep should be able to help. sometimes when speaking to a overseas rep they may not understand due to English is a 2nd language. there's a internal feedback process for communication issues that a manager must address. unfortunately there aren't that many employees left in Canada as there used to be. telus doesn't sell cellphones anymore all they do is finance which I strongly disagree with as I would like to buy a phone but they won't sell me one. I wish all the customer service, tech support etc jobs were in Canada but that's up to Darren and the board of directors.3.1KViews2likes0CommentsRe: Home phone bills
terms of service says about reconnection charges. customers always get a statement each month either paper or email. sounds like you had a discount for a period of time then it expired. on the bill it shows when the discount started and when it expires. all calls are recorded and a manager can listen to the call to see if reconnection fee was discussed. if not then a disconnection email would mention about reconnection charges. if you don't want a line then talk to the cancellation dept1.2KViews0likes0CommentsRe: PureFibre 3 Gigabit Internet only provides 1.3 Gigabit speeds
I am a retired telus fiber tech everyone knows me. 1st the rep needs to check for retrains and light levels. you should be getting 75 percent to 100 percent wired one device using cat 6. if not they can remotely reboot. if they can't fix there's a 2nd level which can check back end systems. before you call back unplug the black power cord to your modem for 1 minute if that doesn't work and you have a Ont then unplug the power to it for 1 minute. DO NOT UNPLUG THE FIBER UNLESS YOU ARE DOING A REMOTE SESSION WITH TECH SUPPORT. obviously when power is off then other services will be down1.6KViews0likes1Comment