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Buchko
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Re: Can't manage my package selection through the website or the Telus app
Nobody at TELUS could help me. What I was able to figure out through Reddit and some other online pages is that this typically occurs if you are on a legacy package of some kind. You have to call in and talk to someone instead of using the nyTELUS features. i forget exactly the steps I did, but I upgraded my optic package on myTELUS. I think I did this by selecting change your package, or by signing up to an offer. I selected the 4 theme packs + 1 premium. I admit, it was a bit of a leap of faith for me. I was hoping that after I did this, the option to “manage your optic TV” would appear for me. Sure enough, it did, and then I was able to go in and make changes to theme packs and select my channels I wanted. its almost like you have to be signed up to a plan that is compatible with their current theme and premium packs they are offering to get the manage my optic tv feature. either way, they should train their agents and tell them about this. Add it to their knowledge base. It’s silly that I was able to troubleshoot this myself after getting bounced around telus’ service agents for a while. hope it helps.3.7KViews0likes0CommentsRe: Can't manage my package selection through the website or the Telus app
Nobody at TELUS could help me. What I was able to figure out through Reddit and some other online pages is that this typically occurs if you are on a legacy package of some kind. You have to call in and talk to someone instead of using the nyTELUS features. i forget exactly the steps I did, but I upgraded my optic package on myTELUS. I think I did this by selecting change your package, or by signing up to an offer. I selected the 4 theme packs + 1 premium. I admit, it was a bit of a leap of faith for me. I was hoping that after I did this, the option to “manage your optic TV” would appear for me. Sure enough, it did, and then I was able to go in and make changes to theme packs and select my channels I wanted. its almost like you have to be signed up to a plan that is compatible with their current theme and premium packs they are offering to get the manage my optic tv feature. hope it helps. either way, they should train their agents and tell them about this. Add it to their knowledge base. It’s silly that I was able to troubleshoot this myself after getting bounced around telus’ service agents for a while.2.3KViews0likes1CommentRe: Can't manage my package selection through the website or the Telus app
Reading all these replies and it seems this is a common issue with TELUS. i don’t think they are resourced to solve these problems. All feedback provided, callbacks, promises made that it will be looked at by technical staff. The issue disappears into a black hole. Their billing collections continue to work like a charm however.8.3KViews0likes0Comments