You're definitely not the only one! It sounds like a common issue with some HDMI connections or software on the Telus box. A workaround could be to try a different HDMI port or cable. Also, check if there's a firmware update for either the TV or the ...
I totally get your frustration. It's unfair for you to pay more because of a mistake on their end. You agreed to a simple change, and they shouldn't have altered your TV package without consent. They should honor the original deal and fix the overcha...