Hello Evgueni, If you’re convinced it’s a hardware problem with the phone you want to look at your warranty options and/or having it sent out for repair. Try restarting the phone first though; that works a lot of the time. If there are still problems...
Hello Evgueni, Instead of being charged for every little thing you use on the phone while roaming, you pay up front for a pass. The pass lasts 30 days and gives you a “bucket” of roaming minutes/text/data. Then anything you do while roaming takes a b...
Hello Craig, They can help with making sure your internet works, but iMessage is a bit harder. Try turning it off/on again under (Settings/General/Messages). iMessage is an Apple service, so TELUS reps don’t have any control over it. If your interne...
Hello Evgueni, Do you have an account already? If you have an account already, you can do it through your online account. Sign in, click “Device” and you’ll see “Change Your Phone”. If you’re adding a new phone onto an existing account (ie. you want ...
