How To Process A Certified Pre-Owned (CPO) Device Repair
Does your certified pre-owned (CPO) device need a repair? Here is some info to help you get that done.
In-warranty CPO device
- Do not take your device to the brand's store. Visit the nearest TELUS store to discuss with our team, as only TELUS locations can process your iPhone repairs if within the 1 year CPO warranty.
(*if the device is through Koodo or Public Mobile, please visit the nearest respective store for assistance)
Expired CPO warranty or physical/water damage exists
- Visit the nearest TELUS or Mobile Klinik store to speak with our team.
(*if the device is through Koodo or Public Mobile, please visit the nearest respective store for assistance)
If you have any more questions about this process or anything else with your smartphone or device, you can ask the community or reach out to us over at our Twitter/X or Facebook pages and we'll be there to help.
