Dear Support Team,
I am tired, BRO.
I requested a call, and then your team called and wanted to transfer twice, I agreed, and then I had to wait for 2 hours and 30 minutes, and the call got disconnected automatically.
Really, 2 hours and 30 minutes of waiting?
Right now I'm again on a call to connect to the escalation team, and now it's almost 22 minutes that I'm waiting.
Please tell me how to connect with you guys. It is super disappointing.
I wasted 3 hours of my time here.
Solved! Go to Solution.
Any large corporation, including TELUS, should be proactively monitoring their own social/comment section to address customer concerns. Saying these forums are just other customers talking to each other is quite frankly nothing short of a cop-out. Any company worth their weight at providing customer service should be monitoring forums like these and reaching out to customers who have concerns.
Ditto, I've tried calling half a dozen times in the hopes of signing a new contract with new phone. wait on hold between 1 and 2 hours each time before giving up. If you can't hire enough people to answer your phones within a reasonable time at least have a call back option so people don't have to sit on hold. Used to be the best in the biz but customer service has gone to **bleep**. That and their insistently growing greed are soon to watch me walk after 12 years of loyalty. Get your heads out of the sand!