Help with porting my number from Rogers

[worldtraveller2]

Looking for some help here -

I’m trying to port my phone number from Rogers. I went through the MyTelus app - requested the # change, input my account info and got the confirmation text with my Rogers SIM card in the phone. I replied “yes” and the number is now removed from my Rogers Account.

Problem is that it shows as a number in the MyTelus app, but the SIM is still tied to the temporary number provided by Telus. I’ve had this # for 20 years and I don’t want to lose it.

I tried calling the support line, but it’s closed???

Please help.

[C_Fun · Accepted solution]

Hi there, you will need to contact the Port Administration Centre at 1-877-868-3587. They can sort it out for you.

[worldtraveller2]

Thanks I got it sorted out this morning. The app still says I can’t do anything as I’m in an “Exchange Period” but at least my phone number is ported over and I can send / receive calls and texts from my original phone number.