Recent ActivityMost RecentNewest TopicsSolutionsOnboarding I'm in Bali but wasn't getting my OTPs sent to sms so I switched to Telus' top plan covering Asia etc. Didn't get the onboarding sms. Emails just tell me to register and account which I did. When sig...Travelling / Roaming Questions I recently changed my plan (after speaking to a rep) to '5G+ Complete' with $0 unlimited long distance pack (27 countries) as I will be travelling to Mexico (with a short business trip to the US) for...SolvedHuge charge on bill without prior notification I recently participated in the telus bring it back program. I filled out the form like usual, mentioned the scratches on the screen like I was supposed too. No other damage. Boxed it up, sent it back...Data charges for "data-less" plan I have 2 pre paid phones, both setup with Talk & Text for the kids with no data. Everything has been fine for a few years. Recently noticed the phones were getting topped up $10 every day. Checked t...Account Suspended - payment arrangement date still 5 days away My mobile account has been suspended and I have a email confirming my payment arrangement date of September 10, 2026. Of course, this has to happen on Labour Day weekend not impressed customer service We were contacted by a telemarketer regarding Mobility and Security. Decided to cancel the security camera the next day. I believe I contacted 7 Telus representatives. Each one told me they could not...New Phone Number Suspended Hello, I bought a brand new cell phone and a new number two days ago as the company I’m currently working for I will be leaving and they will be taking their cell phone and their number when I leave...Roaming I keep getting annoying messages about roaming charges when I am in Canada near the Washington USA border. Is there any place that Telus can be notified when I am in this area (which I am frequently...SolvedDo I need to turn on data “roaming “ to use the 30 day easy roaming pass? Telus easy roam I have Europe 30 day easy roam plan…just arrived but the data hasn’t worked in either Germany or Bosnia Do I have to toggle on “data roaming”? I can’t connect to internet I Worr...Sim card Hey I suspended my service and need to undo it. Having trouble activating my SIM card on my new phone. I’ve done this before but it’s being weird today for some reason.
