Recent ActivityMost RecentNewest TopicsSolutionsLoyalty offer not on my order or contract I had a Loyalty offer, which would expire March 10 2026. I could upgrade my new Samsung S26 Ultra: From 256g to 512g. Free. And, get the, "Galaxy watch 8 on us". Doesn't show on my order, or my ...Cancelling my Telus Mobility plan while living abroad I'm not living in Canada anymore and I can't cancel it via phone, is there any other way I can cancel it? Thank you. Switching line to prepaid I have an EPP account with Telus with 4 lines attached. One line belongs to my daughter who is currently overseas. In order to keep her phone number (but not pay the monthly plan bill) I wanted to sw...Bill Dispute Form Not Working When calling in for business mobility support to dispute $1200 in erroneous charges I am only able to receive a texted form, and AI bot told me I could not speak to human. Well the form doesn’t work!...cant see prepaid balance Got a prepaid flip phone for mother in law, set it up to take automatic $10 monthly from credit card. It took the $10 but online it says the balance is zero, also when dial #123. However the phone c...No Telus coverage We recently moved outside of Golden, BC. There is no Telus coverage here. We have contacted Telus numerous times about having no service. We can't call out most of the time and we can't receive calls...stealing? i accidentally sent 82.32 $ to a closed account, reached out to have assistance on having this wrongful payment corrected and refunded however when calling no one at telus could confirm the payment h...Bring it back refused due to minor wear and tear My bring it back was refused due to minor wear and tear. Their actual quote is “screen and/or back glass have light wear and tear, such as surface scratches and/or scuff marks” How does this not m...Try to port over a phone This has been an absolute pain. I currently have a public mobile phone plan (they are owned by Telus) I received a promo offer from Telus through my public mobility email. I go to use the promo on...Satellite connectivity features on S26 Ultra? Hello, First time posting here, I have pre ordered the S26 Ultra and have read that it is fully capable of using satellite communications/connectivity. Does Telus support this feature? I recently...