Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

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Unacceptable Service: Disconnected Calls, Disabled Chat, and Failure to Honor Agreement
I originally posted in this thread regarding Telus’s failure to honor a verbal agreement made by an agent named Cecia on August 1, 2025, which guaranteed that my plan and features on lines 604-771-**...
neptune
1 hour ago Place Mobility
customer service
Horrible service
Mobility
scam
13Views
0likes
1Comment
Travel Pass
I am not able to add a travel pass online or through the app. It tells me I have easy roam. I have also tried the webchat and was told to email that person, and they haven't responded My Telus bus...
Andrew85ca
1 day ago Place Mobility
customer service
Mobility
33Views
0likes
2Comments
Reconnection Fees
I had to have my hone reconnected in May because of an outstanding balance. I Aid mord than $400 in billing and fees, and now they're telling me I must pay another $85. Does this sound like the sta...
Safecheck5665
2 days ago Place Mobility
feedback
fees
reconnection
31Views
0likes
1Comment
Talk & Text 100
My Talk & Text 100 renewed in April,I had the Nationwide + 2 GB promo which expired on renewal. My question is I am being redirected to Koodo to get the Nationwide talk,if I do this will I lose my p...
EZ2
2 days ago Place Mobility
43Views
0likes
1Comment
Force WiFi calling
My reception is really awful in my home. I would like to make/receive all calls via WiFi. I have WiFi calling turned on, have tried the airplane mode trick but can't get it to work. I can't talk with...
blahblah4474
2 days ago Place Mobility
wifi calling
50Views
0likes
3Comments
Times
When looking at my usage, the times seem to be off. If i made a phone call or texted at 9 a.m. it shows that it was done at 1 p.m. Wondering how to change this Thanks
maryag
3 days ago Place Mobility
40Views
0likes
6Comments
EPP 5G+ Premium Unlimited 100 - Unlimited Canada-US-MEX
I have the EPP 5G+ Premium Unlimited 100 - Unlimited Canada-US-MEX plan, can I call from Mexico to Canada and they can call me from Canada to Mexico?, Can I also use my data free o charge while in Me...
benitocortes
4 days ago Place Mobility
Mobility
roaming
36Views
0likes
1Comment
Why my Long distance add-ons in plan expiring ?
I have two mobile phone lines under same the account with Telus mobility. My plan agreement which started from August 1, 2025 includes long distance calling (2000 minutes/month) to India/Pakistan as ...
neptune
5 days ago Place Mobility
billing
customer service
Horrible service
Mobility
60Views
0likes
3Comments
Account email issues
Hi Telus, I've probably made more than 10 attempts since March to get Telus to fix my issue. Ever since my mother signed up for Telus home services, her account that was previously linked to mine a...
Bioderma
9 days ago Place Mobility
48Views
0likes
1Comment
loyalty and service
A couple of months ago I was offered 4 google pixel 9A phones. I asked and was told that there was no other charges attached to these phones. I paid $1 piece. I have had a deal like this a few yea...
mombosfive
9 days ago Place Mobility
bring it back
customer service
Mobility
scam
116Views
0likes
3Comments