Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
880 PostsLatest topics in Mobility
Inaccurate billing Cycles
So I called customer service and even used the online chat support for nothing. I have a screenshot showing that my billing cycle is March 21st till April 20th, today it’s April 21st and they didn’t renew my mobile internet data package, instead thei...
Speaking With An Agent
Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service
Resolved! Cannot port number from Koodo to Telus
I’ve received a win-back deal to return to Telus from Koodo. They sent me a SIM card, but I’m unable to port my number because it starts with 306. I live in Alberta and want to keep my old number—this wasn’t an issue when I ported it to Telus three y...
How to get support with bring it back dispute?
I sent my phone in in mint condition. They have lowballed the evaluation saying buttons aren't working and parts are missing which is impossible. had I known they would only be giving me $175 for an iPhone 12 Pro Max I would have kept it. I'd like it...
Number port protected
I am switching from Koodo to another provider. They have tried to port my number but said Koodo has port protection on it. What the heck is that? I never signed up for that. I want my number. Two days before they say they will give me a call back! I ...
Device price and plan price
To Whom It May Concern, I’m writing to express my ongoing frustration with my recent experience as a TELUS customer under the Employee Purchase Program (EPP). Last week, I upgraded my mobile plan in preparation for travel to Mexico. A TELUS represent...
Bring it back assessment inaccurate
I have been had a Telus business account for years. This is the first time I’ve done Bring It Back where I returned a phone via mail instead of doing it in person at a Telus mobility store. I’m being charged and extra $475 due to “heavy wear and tear...
Stream+ activation cancellation issue
Hi there,I have been using Stream+ for 2 months. I tried to cancel my subscription on January 30th. But after clicking 'Manage Subscriptions, ' it shows an error: "Sorry, your subscriptions list is not available at this time. Please try again or chec...
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
Spam Calls from Fake Telus Customer Loyalty Dept
HelloAs everyone at Telus is probably aware, there is a prevalent scam involving people calling up customers and pretending to be from Telus Customer Loyalty. The RCMP have issued warnings about this scam. The scam callers usually tell you that they ...
