Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

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Can't activate Netflix subscription
When I tried to activate the Netflix subscription by creating a new account or connect with existing account. The error message is still showing up and not allow me to process. Here is the message wh...
RichieS
58 minutes ago Place Mobility
netflix
4Views
0likes
0Comments
Telus wireless home internet
Will this be coming to Metro Vancouver!? Soon!?
cafekief
2 hours ago Place Mobility
1View
0likes
0Comments
Bring it back issues
What an absolute nightmare has it been trying to deal with Telus!!!! I recently switched from telus to bell as a result my telus account got cancelled. I was on the Bring it back program. The as...
Tatianaflores
5 hours ago Place Mobility
3KViews
0likes
7Comments
Charged against unused service
I'm hoping someone here can point me in the right direction. I've been charged for mobility services that I never used — the line was inactive/unused, yet the charges still appeared on my bill. I've...
deepikab25
5 hours ago Place Mobility
billing
customer service
Horrible service
Mobility
Possible scam
3Views
0likes
0Comments
Frequent fibre internet drops every few hours – anyone else facing this?
Hey everyone, I’ve been facing a strange issue with my fibre internet connection where it drops every few hours for a few minutes and then reconnects automatically. It’s not a complete outage, but e...
arifsharif
10 hours ago Place Mobility
8Views
0likes
1Comment
Overcharging
I just upgraded our 2 phones with a 2 year plan and my bill tripled. Our last contract was $174/month and my last bill was $469. How is that even possible? Almost 3 times as much? I can understan...
rachelmillard
10 hours ago Place Mobility
7Views
0likes
0Comments
Previous Bills (Closed Account)
Hi, How do I get a copy of my previous bills for last year? It's been more than 90 days since I've closed the account and I can't access my Mobility Acccount online anymore. Thanks for the assistance...
melhynne
11 hours ago Place Mobility
billingstatement
10Views
0likes
1Comment
TELUS Home Internet (fibre) keeps dropping every few hours router or line problem?
The past one week, my TELUS fibre connection has been cutting off unexpectedly many times throughout the day. The modem/ router displays the light of internet fades away (takes upto 30-60 seconds) an...
marcowaynne
18 hours ago Place Mobility
telus
Telus fibre
1.5KViews
0likes
5Comments
Can't unlock my Phone
I've bought an Iphone 4s with no Activation Lock nor is it Blacklisted. Under Carrier it shows Carrier 14.0 and refuses to take any of my Sims (I don't have a Telus one). After a quick check online i...
Ableger_Rupien
2 days ago Place Mobility
Horrible service
iphone 4s
Mobility
unlock
63Views
0likes
3Comments
Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my wa...
AshthAdventurer
2 days ago Place Mobility
Mobility
Possible scam
429Views
1like
16Comments