Recent ActivityMost RecentNewest TopicsSolutionsOnboarding I'm in Bali but wasn't getting my OTPs sent to sms so I switched to Telus' top plan covering Asia etc. Didn't get the onboarding sms. Emails just tell me to register and account which I did. When sig...Phone number transfer and creating new eSIM I'm a new Telus customer and I've been having technical issues with getting one of my phone numbers ported. The account specialist keeps telling me to wait or that it's being worked on or that I shou...Travelling / Roaming Questions I recently changed my plan (after speaking to a rep) to '5G+ Complete' with $0 unlimited long distance pack (27 countries) as I will be travelling to Mexico (with a short business trip to the US) for...SolvedPay off bring it back early Looking to pay off my remaining bring it back amount right now a month early. Please help! Google Play Charges to my Telus Bill I canceled my account late last month (but have since re-opened a new account with Telus as I was unhappy with the new provider). My old account initially showed a credit, but that amount is now less...Huge charge on bill without prior notification I recently participated in the telus bring it back program. I filled out the form like usual, mentioned the scratches on the screen like I was supposed too. No other damage. Boxed it up, sent it back...Data charges for "data-less" plan I have 2 pre paid phones, both setup with Talk & Text for the kids with no data. Everything has been fine for a few years. Recently noticed the phones were getting topped up $10 every day. Checked t...Account Suspended - payment arrangement date still 5 days away My mobile account has been suspended and I have a email confirming my payment arrangement date of September 10, 2026. Of course, this has to happen on Labour Day weekend not impressed customer service We were contacted by a telemarketer regarding Mobility and Security. Decided to cancel the security camera the next day. I believe I contacted 7 Telus representatives. Each one told me they could not...New Phone Number Suspended Hello, I bought a brand new cell phone and a new number two days ago as the company I’m currently working for I will be leaving and they will be taking their cell phone and their number when I leave...
