Forum Discussion
Yearly prepaid and renewal of the Promo
One year ago I bought the $100 yearly prepaid with promo "BONUS100" that gave unlimited Canada calling and Unlimited texting with 2gb data every month for 12 months. My plan is set to expire very ...
I have the same question asSandalwood. I receive different answers from support. Pleas let us know how to proceed?
Hi Greygables, Telus has so many different answers from yes to no to maybe ! I have read over at another forum site that customers are discussing this same thing and getting similar answers. What I have figured out is the official answer is NO it won't renew. If you call prepaid customer support then you get a different answer from them too. The potential hassle if the plan did not renew in full is not worth it. There are a few other competitor providers that offer yearly plans with firm renewal language and similar pricing. I will be porting out to another company that is straight forward with their wording and answers. This was a great plan and glad I did get it for the year. The current offer is very poor. I don't want to be stuck on 400 minutes and 400 texts for the year. Oct.4 2024 when this Bonus100 plan started and ended July 15 2025, Telus should have had a replacement offer that was the same or similar for renewing customers. The current plan since July 15 is 400 minutes/400texts for the year, a shadow of what we did have. PM me for competitor options if you want.
I will likely leave next week as well. I called Telephone customer support and was told the bonus didn't renew but asked me call back on October 15, two day before my plan expires, strongly suggesting I may get a different answer then. I will call but it would take something in writing and maybe official confirmation from TELUS_Support to get me to stay.
Hey Greygables.. I ported out to a competitors yearly plan. It was a few $$ more but worth it in the end, got a little more data too. Actually better signal in my calling area... Telus signal was 1 bar, new provider is 4 bars. There were to many 'maybe's' with TELUS's circus act of hoop jumping and magic shows where the plan may magically appear by speaking with the right people. It wasn't worth the uncertainty and then fighting with them if the promo wasn't extended after another $100 was paid. I don't have time for that.
I may have stayed if all the reps were on the same page with the answers given to myself and other customers I was in contact with or read about their CSR experiences. At least offer a firm answer to make a decision on fact and not possibilities. Better yet make the promo permanent like their competitors do. Telus has to know many will jump ship to the next best thing... I did lol. It took all of 15 minutes to get another plan and port out at a cell kiosk store. Good luck in your choice. Cheers.
TELUS_SupportOfficial Support Team
As mentioned above, the Bonus100 promotion was offered for 1 year only and applies to new activations. All features included in that promotion: unlimited talk, unlimited text, and 2GB of data are part of a single promotional bundle and will expire together at the end of the 1-year term. After the promo period, your plan will revert to the base features of your prepaid plan.
