Forum Discussion
Yearly prepaid and renewal of the Promo
One year ago I bought the $100 yearly prepaid with promo "BONUS100" that gave unlimited Canada calling and Unlimited texting with 2gb data every month for 12 months. My plan is set to expire very ...
This is what the reply to my PM was. Not very encouraging. There is lots of different answers from Telus reps and employees it seems.
They said this: 'So the Talk & Text 100 option will renew itself on the 16th of Oct if you have the balance ($100) in your account. The 2Gb data offer was only valid for a year'
Even though I have a screen shot and sent it to them stating under the terms that it will renew with promo's intact. Read through the whole Terms and conditions. It does state at the bottom that to maintain the promotion you must renew prior to expiry. To me it should renew as purchased.
Clear as mud from Telus staff.
TELUS_SupportOfficial Support Team
To confirm, the 2GB data promo was available for each month for one year only, and after that period, the plan renews at its regular rate without the promotional bonus.
So does the Promotional Unlimited talk and text also fall off, you only mention the data portion of the promo? If I was to renew then is it only the 400 minutes and 400 texts for the year ? You only mention the 2gb data portion not renewing. The original Bonus100 promotion was unlimited talk, text and 2gb data per month. Those three features WERE the promotion not just the data. Again terms and conditions (5) show in writing from Telus on their website while this plan was available to new subscribers. That from Oct.4 2024 until July 15 2025 that as long as the account is paid for prior to expiry, the promotions ( all three) will remain. Please read the terms from Telus I posted in the above post. Again it does state the promotions will remain as long as the account is funded in full by renewal time. Please show where only the data portion drops. Very misleading to read from Telus one thing told by the store it renews and then be told another answer by the neighborhood support . Please clarify in full to my questions please.
- TELUS_Support
To clarify, the Bonus100 promotion was offered for 1 year only and applies to new activations. All features included in that promotion: unlimited talk, unlimited text, and 2GB of data are part of a single promotional bundle and will expire together at the end of the 1-year term. After the promo period, your plan will revert to the base features of your prepaid plan. We appreciate your feedback and understand how this can be frustrating. The details you’ve mentioned were correct for the initial promotional period, but the offer does not automatically renew beyond the first year.
