Forum Discussion
Why am I paying for 2 contracts because I got an operator
Around Dec 2023, I reported my S21 lost/stolen to a Telus operator. Instead of telling me that Telus does not provide the insurance offered, she sent me a new phone on a new line. Since Dec 2023, I h...
It sounds like there might have been a bit of a communication error. When a device is lost, stolen, or no longer working. You are still responsible for the remaining device balance and service commitment of the agreement you signed up for. Even if that device is replaced by insurance.
