Forum Discussion
Telus account still open on credit report in spite of it being cancelled
I am trying to find out which debt collection agency has bought my Telus account debt to settle the account and get the active status changed on my credit report. The account was cancelled, but it is...
I have the same problem, my Telus account has been canceled a few months ago and I've paid off all the bills. But my credit score went down due to missing payments to Telus. I've contacted the support team via phone a few times and they confirmed that the account is canceled. Meanwhile it displays open in Credit Karma and Borrower. What should I do to close it?
TELUS_SupportOfficial Support Team
Hi Vlad25 - It would be worth double-checking to make sure that there isn't a previous account under your name that might still be open with a balance. We'll send you a private message to assist
