Forum Discussion
Telus account still open on credit report in spite of it being cancelled
I am trying to find out which debt collection agency has bought my Telus account debt to settle the account and get the active status changed on my credit report. The account was cancelled, but it is...
I have same problem- pls advise
TELUS_SupportOfficial Support Team
Hi jan-telus26 we can help if you can please send us a private message
I also have the same issue with my credit score continuing to list an open Telus account with a balance owing from August 2020. Based on the date, this must relate to when I first joined Telus with the "buy it back" program, but this has been paid in full for years. I have repeatedly reached out to my Telus store, but have not received any response.
