Forum Discussion
Prepaid Plan Issue
a straight forward sign up for a 12 month pre-paid plan turned into an absolute nightmare after the data got removed after one month.
there's no way to connect to a human on the phone as their...
No. It kept getting removed after the first two months, but Telus kept reassuring that it's been corrected. The most recent communication exchange was that they've added a data add-on at no extra fee, except now that I'm getting charged extra fess for the data add-on. Now they've said they're unable to communicate via PM with me due to a system issue yet I can send PM's to other members. Tell me how that works.
Definitely regret choosing Telus as a service provider now.
TELUS_Support
Official Support Team
Official Support TeamHey Charlie! We're following up with our vendor and we'll try again to send the PM!
