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elenawren's avatar
elenawren
Neighbour
4 years ago
Solved

Prepaid phone plan not working

Hi,   I recently ran out of minutes for my phone plan, so topped it up. When I call #123 to check my balance it says I have $25. However, when I try making a phone call, it still says "your funds a...
  • NFtoBC's avatar
    4 years ago

    You likely need to choose a plan in addition to topping up your account. If I recall, topping up works to add minutes only if done before the account runs out of minutes. Once you run out you have to choose again.