Forum Discussion
Possible Overcharging
Telus has been overcharging me every month and added a random new phone number to my bills. I have called for 2 hours yesterday only for the agent to hang up on me. I am feeling so helpless and don't...
Hello, i have called, i have tried pming you but nothing works..
I am writing to urgently dispute several incorrect charges on my TELUS Mobility account (Account #: 43471119) for the billing period of January to April 2025.
I currently only use the following two phone numbers under my account:
778-686-****
778-895-****
Charges for Numbers I Do Not Own:
Month Number Charge
Jan 778-792-**** $59.73
Feb 778-791-**** $63.47
Feb 778-792-**** (refund) -$52.27
Total Incorrect Charges: $70.93
Other Charges Caused by the Overbilling:
Late Payment Fees: $3.80 (Jan), $7.17 (Feb), $4.61 (Mar), $8.00 (Apr) → Total: $23.58
Reconnection Fee: $50.00 (Mar)
I kindly ask you to:
Immediately remove all unauthorized numbers from my account.
Refund $70.93 for the mistaken service charges.
Refund $73.58 in penalties related to late fees and reconnection.
Please confirm once these adjustments are processed or let me know if further documentation is required.
Lol Telus is so bad. I deeply regret signing up. I’ve just found out they’ve been overcharging me as well. Even if you walk into a store, they can’t help you now. Everything is done overseas and they lie or “make mistakes”. Someone in a call centre probably signed you up for additional lines to get a bonus.
TELUS_SupportOfficial Support Team
Sorry to hear about your negative experience and the issues with overcharging Vandocker. We'll send you a PM to take a look into this for you shortly.
