Forum Discussion
Phone Lost by UPS
I have been a customer of Telus for over 10 years. For the last several years, they have been sending me text offers to upgrade my device. I took a new job that has a phone incentive for employees so...
If I can just chime in. Telus wants the police report so they can expedite the process. HOWEVER - as a consumer, it is almost impossible to get a police report with no evidence of a crime. The constable I talked to at the police station told me it was ludicrous that Telus had sent me there (I stood waiting to report my phone missing while people were there reporting actual serious crimes). He firmly said the police would not use their resources to investigate a shipping problem if I could provide no evidence that a crime had occurred. The evidence he required was a doorbell cam showing the package being stolen. If stealing is happening at the UPS warehouse level there is actually nothing the consumer can do. Shame on Telus for telling consumers to report shipping issues as a crime and tying up valuable public resources.
