Forum Discussion
Phone Lost by UPS
I have been a customer of Telus for over 10 years. For the last several years, they have been sending me text offers to upgrade my device. I took a new job that has a phone incentive for employees so...
I'm sorry to hear that. It is amazing to me that Telus and UPS can just continue to ship expensive phones like this, knowing that this is an ongoing problem. After doing some research on this forum and reddit,, it's clear this has been happening to a ton of people over the past year across Canada.
I'm in disbelief at how poorly this has been handled. Even the support agents don't know the proper process and continue to tell people to file claims with UPS...
- I asked to be connected to an operations or legal manager to let them know about the frequency of stolen phones and the problems with the resolution process
- The agents keep ignoring my request to speak to a manager and provide feedback about the process
- Agents refuse to give me details of the UPS investigation results, even though someone signed AS ME for this package. If someone is impersonating me, I need to know for my own safety.
- Then they say it's "out of their control" once UPS has possession - yet prevent me from filing a claim or getting details from the UPS investigation
- Then insist that I get a police report with 0 details about the package or circumstances?
I wouldn't be surprised to see a class action suit develop. Unfortunate.
