Phone Lost by UPS

UPDATE: Telus did replace my phone. However, after it was all said and done, it was probably about 25 hours of my time wasted and the process was over 2 months long.  I wasted multiple hours on the phone with various Telus web store reps who couldn't help me (had to call in about 9 times), driving to police station to try and file a report (as per Telus's instructions) only to be denied as the officer said there was no evidence of a crime present and that this was a shipping problem, speaking on the phone to UPS, trying to file a claim multiple times with UPS and signing a declaration letter with my UPS courier.  Very disappointed that in a theft situation where stealing is clearly happening at the warehouse level, the customer is left in the middle - holding the bill and with little to no support from Telus.  I will NEVER order from the web store again.  I will reconsider every purchase that involves UPS.  I will think twice about buying something highly expensive and high value and relying on shipping couriers to deliver it.