Forum Discussion
Phone Lost by UPS
I have been a customer of Telus for over 10 years. For the last several years, they have been sending me text offers to upgrade my device. I took a new job that has a phone incentive for employees so...
I'm in the same situation now, myself. Ordered 2 new phones last week, both say delivered (one says at "residential" the other just says delivered. Talked to them on the phone yesterday and they gave me the same run around about it being my problem to figure out. The CSR even asked if I opened an investigation with UPS, how do the Telus people not know that Telus restricts the recipient from making a claim with UPS...
I immediately submitted a complaint with the CRTC, as this is not my problem to sort out , I'd suggest you do the same.
I will do submit a complaint to the CRTC as well. Thanks.
TELUS_SupportOfficial Support Team
Wappdawg That's rough. Sorry that you're dealing with that. Generally speaking the onus shouldn't be on you to deal with the courier - we do that. All we would need to start a dispute with UPS is a police report (you can usually file these online or over the phone) and our customer service agents can then file the claim with the shipper.
