Forum Discussion
Phone and plan
I ordered a new phone and plan online not realizing I would get a new number..my fault. When I realized I had a new number I contacted Telus to get my old number back. After 2 hours and speaking with...
TELUS_Support
Official Support Team
Official Support TeamWe completely understand how frustrating this has been, especially after spending two hours trying to get this sorted that's not the experience we want for you. We'll send you a PM now so we can get this resolved for you right away.
How will the pm come through?
- TELUS_Support
You'll want to look at the top right-hand corner of the page. You should see an envelope icon right near your profile. When we reply to your message, a little notification dot will usually appear there to let you know something is waiting for you.
