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Arkangell's avatar
Arkangell
Neighbour
4 years ago
Solved

OnePlus 9 5G -Why can't I access 5G

I have a OnePlus 9 5G phone from T-Mobile & I am using it on TELUS - I can not access 5G why? The 5g dose not even show up in the phone. I was told to get a new sim which cost me 16.95 at the TELUS s...
  • Arkangell's avatar
    Arkangell
    4 years ago

    I found the answer in the app store select Samsung band selection

    download

    select more network settings

    select preferred network settings

    select NR/LTE/TDSCDMA/GMS/WCDMA

    this will show 5g now and you will connect to 5g where available.

     

Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
4 years ago

T-Mobile's 5G bands are different than what are currently used in Canada. In theory the OnePlus 9 does support band n66 for 5G but the version offered by T-Mobile seems to only have a limited support for 5G frequencies compared to the device sold from OnePlus.com. Depending on where you live, there may be other 5G frequencies in use besides n66 and if the T-Mobile edition of the phone doesn't support the frequency in use where you live, then you won't get 5G.

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