Forum Discussion
"Not registered on network" trying to make a call
Good morning,
When trying to make a call, I am being thrown the error "Not registered on network". I also am seeing at the top of the screen "Emergency calls only". I have tried all the troubleshooting methods (rebooting, checking the SIM card, airplane mode, resetting network, no network outages) but still cannot get it to work. I cannot make phone calls to get support so I guess this is the method of communication. Can someone please help?
Thank you,
Brenda
18 Replies
Did any of you activate WIFI calling? When the main service is down and you have WIFI, you can make and take calls.
Having the same issue this past week and currently right now at this moment.
Access has been granted TELUS_Support . Not sure what to do next though.
TELUS_SupportOfficial Support Team
Hello brenda_he, we'll send you a private message since we'll need to confirm the information on your account. Thanks for trying all those steps before.
