Forum Discussion
Mobility Offer Phonecall
I was just phoned and asked if I'd like a discount offer via phone call, I've been getting these calls and I can't help but feel as though they're scams, but also the guy over the phone was very rude...
TELUS_Support
Official Support Team
Official Support TeamBased on your description, the call you received appears to be a scam. Telus takes customer security very seriously, and we want to assure you of the following:
- We will never ask for personal information such as passwords or credit card details over the phone.
- Telus representatives will always call from an identifiable 1-800 number with clear Caller ID as "Telus."
- We do not call from blocked or unknown numbers, nor do we make calls at odd hours.
The behaviour you described—rudeness and abruptness—is not in line with our standards for customer interactions. If you suspect a call is fraudulent, we recommend you:
- Do not provide any personal information.
- Hang up immediately.
More info can be found here: https://www.telus.com/en/about/security/phishing-spam?intcmp=tcom_about_security_cont_phishing-spam
Not sure why this was sent to the people who commented and who have all had this same issue. It's not only coming from a person identifying as a Telus rep, but the paperwork that is sent from them comes from Telus. When I got my first bill and called in, the person I spoke with said they could see that the person offered the cheaper plan but that is wasn't available and it's "just what people do sometimes to get new customers". To say that it's "not in mine with our standards" when it's your team members getting away with this (as in the plans are not being honoured and it keeps happening) is a bit of a joke.
- TELUS_Support
We sincerely apologize for the frustration this situation has caused. What you've described is absolutely not in line with the standards we uphold. Please send us a private message with your account details so we can investigate this further.
