Mobility Activation Nightmare when dealing with Te

No phones were purchased just the service and with every service drivers license was verified as well as the credit card validation. Contract number was emailed to me shortly after the creation of the account. I was able to add the account to My Telus account without any issues. I uploaded the drivers license for the agents 3 times as well as a validation of who I was but that did not help. The responses I was given by the agents were vastly different. Requested call back was never done and I had to call back this week and wait another 1.5 hours before someone answered the call. I'm still waiting to get the SIM cards. All in all this is a very poor experience and Telus had already started the activation for the phones that I'm bringing to Telus. I'm hoping that I will be able to complete the move even though I have to call Telus to complete that process. The online application for return to Telus does not allow creation of one account with multiple phones and I had to create 5 applications, this is what created multiple accounts.