Forum Discussion
Missing ultimate accessory package with new purchase of new device
Anyone else receive a new device that was also supposed to receive the AXS ultimate accessory package? I ordered two new S24 Ultras and the promotion was to include accessory package. Neither device ...
Little update; So i went to a corporate TELUS store and told them everything customer service told me to do, they told me customer service was wrong and any request of this sort has to go through them. The customer service agent on the phone earlier had told me that there was nothing he could do on his end and it HAD to be done via in person at a corporate store. Anyways, I have been DM'ed by telus support and they say they should call me in 24-48 hours to find a solution, whatever that entails. So far, crappy customer service, hours on hold, hours wasting gas and precious time with no luck. Not at all a good luck on telus and definitely not a great way to gain or retain new customers.
