Forum Discussion
Solved
Misinformed by Telus EPP agent
I called in and spoke to a Telus agent on December 24th and inquired about returning my device, for one with more storage as it ended up being a better deal because I was within the 15 day trial perio...
There is an escalation link in the Contact Us section at the page footer.
NFtoBC
Community Power User
Community Power UserThere is an escalation link in the Contact Us section at the page footer.
I wouldn’t recommend this. The callback from the escalation team was incredibly unpleasant after the loyalty team had made it right and left me with a positive experience.
