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Mexico Plan Not Working; Canada/US Plan is Fine
Switched to Telus EPP program from Rogers and haven’t been happy since. Currently have two Identical phones, under same account one with CAN-US plan and my wife's with CAN-US-MEX plan, as of writing ...
Hi there, we will send you a private message to check her profile on our end.
What devices are you using? Were they purchased from Telus or another Canadian carrier?
VoLTE and band compatibility while roaming can be hit or miss. Do you have data roaming turned on in the Settings of both devices?
Iphone 15 both purchased from Telus under same account. I have identical settings on both phones. My phones fine with paid roaming, wife’s phone that has MEX plan wont connect not even manually to TELCEL nothing happens- I can see the option of selecting but wont connect. Only difference I see is under about > carrier I am using Telus 61.0 and shes on 62.0 not sure the difference
Makes me wonder if it is SIM related. If the SIM in the device not connecting to the roaming partner is a few years old or older. That might be the issue. You might also want to check with Customer Care to make sure there are no roaming restrictions account side on the line experiencing the issues.
