Forum Discussion
Loyalty Offer = Double my current plan?
I've had my current phone since 2018. It works great but it's starting to have issues charging, but nothing having a charging bank in my bag won't help with.
Telus is offering me "loyalty rewards" options to upgrade my phone (I have been with Telus for 15+ years).
I found a phone I liked, but the lowest plan for any new phone is double what my current plan is with less services? I only started this plan 2 years ago when they offered it to me. How the heck do they call doubling your plan in two years a "reward for loyalty"?
Also trying access any customer service is near impossible - support won't even load in the app?
2 Replies
Buy your own phone outright. You will be forced to over priced plans to get a 'free' or cheap phone from the provider. You can get phones with warranty that are referbs/renewed for a good price or buy new. Telus's own Mobile Klinik stores sell renewed or Amazon renewed. Buy new at Costco. Keep your original plan.
We were with Telus since 2006. We just ported our numbers out to Freedom Mobile this week. We couldn’t be happier and should have done this a long time ago. Their customer service has been fantastic so far.
