Forum Discussion

Vaidehi's avatar
Vaidehi
Neighbour
4 years ago
Solved

How to unfreeze Telus mobility line

Currently I am back home and want my CA number to be activated ASAP. I am trying to connect with live agent through chat and requested callback as well. No one has approached yet May b I am out of country or any other reason not sure. How do I unfreeze my telus mobility line through india? I tried calling them from here as well and all I am getting is call failed
  • Vaidehi​ Are you calling from your suspended phone line? If so, that can be the issue.

    The customer service number should work provided you're calling from an active Canadian number. Here are the customer care contact options:

    Phone: +1-416-940-5995

    Facebook Messenger: https://www.facebook.com/telus/

1 Reply

Replies have been turned off for this discussion
  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager

    Vaidehi​ Are you calling from your suspended phone line? If so, that can be the issue.

    The customer service number should work provided you're calling from an active Canadian number. Here are the customer care contact options:

    Phone: +1-416-940-5995

    Facebook Messenger: https://www.facebook.com/telus/