Forum Discussion
AshthAdventurer
10 months agoFriendly Neighbour
Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my wa...
TELUS_Support
Official Support Team
10 months agoHi there, can you send us a private message and we can see what those charges are for.
- Cariboodi8 months agoNeighbour
Hi
I seem to be having the same issue my watches number is being charged and the dispute charge support is zero help. I have no transaction id available to me and can not make purchases from my watch as I have not set that up so this is impossible. Google wont get back to be however my transactions show nothing even close to the amount being charged to my watches phone number. Ty
- jbaill15 days agoFriendly Neighbour
I am having the same issue. Did you get it resolved?
- Lisa1015 days agoNeighbour
It's still an on going battle with Google. They screwed up and they know it. For now all you can do is go into the Google play store to your account and unsubscribe to everything. Then in the play store remove every pay option you have in there. THEN call Telus and tell customer support you want the link permanently BLOCKED with Google. If they tell you they can't do it then you demand to speak to a supervisor and don't take no for an answer because they can do it and they have had to do it for countless customers. Then you have them text the block so Google can't pair. It's ridiculous I have never heard of being able to charge things on a telus account but trust me I have paid telus alot of money not knowing this was the reason why. 🤔 Wonder if you can get cash advancement from telus 🤣. Let me know how it works out for you. I had a hard time signing in here to reply. But honestly I am getting sick and tired of Google getting away with stealing or allowing others to breach accounts and do what they did to me with no repercussions
- TELUS_Support8 months ago
Official Support Team
Can you send us a private message? We can look into that for you.
- AshthAdventurer8 months agoFriendly Neighbour
I wonder if it's the same issue I had! Please update when you find out.
- Cariboodi8 months agoNeighbour
Hi
I was having an issue logging in so sorry
They ended up getting a manager to call me back and I told him everything I had investigated and I had no records on Google play of this and my watch wasnt even set up to make any type or purchases. I also mentioned your post and that a few others had also posted that they figured the previous person who had their number somehow was billing it to the number still. He acknowledged all my information and said that was odd but he believed me and reversed the charges. Honestly the easiest fastest solution ive had with telus in 17 years lol.
I never did find out what the actual reason for me being charged the google play charges was.
- AshthAdventurer10 months agoFriendly Neighbour
Hi, they were for Snapchat and Audible, which I did not purchase.
- AshthAdventurer10 months agoFriendly Neighbour
Sent you a DM
- AshthAdventurer8 months agoFriendly Neighbour
Did you get this figured out?