Forum Discussion
defective device
I upgraded my device via the webstore, but received a defective device. The webstore team was going to replace it, but then emailed to tell me to take it to a telus store to repair. Three telus stores tell me they can not help because I purchased from webstore and I have to return to webstore. Am I stuck paying for a defective device?
3 Replies
- They sent me a device with a passcode on it and I can't get anywhere with them. I'm so over it
- Had a similar problem with my pixel 6
No help whatsoever
I am stuck with this defective phone,even after Google told me it's defective. Telus customer service is trash - NFtoBC
Community Power User
No, email the webstore again with the experience you described.
