Forum Discussion

bpatton's avatar
bpatton
Friendly Neighbour
10 months ago

Customer Support

I received a new phone as a replacement for one ending it's Bring it Back term. I was never sent a shipping label. This should be a simple fix right? Wrong.  I visited a store and they told me they ...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

Hi there, we will send you a private message. 

  • CurtisH's avatar
    CurtisH
    Neighbour
    9 months ago

    Please stop using the useless AI customer service agent.

     

    It doesn't work.

     

    And nobody has time to wait 4 hours for a living person after we've convinced the AI to allow it to happen.

     

    Please start responding to emails and email replies.

  • bpatton's avatar
    bpatton
    Friendly Neighbour
    10 months ago

    Hello and thank you for replying,

    I tried to follow the link but it just tells me:

    "Account Verification Error - Please return to the social channel and wait for a Representative to respond."

    And when I try to reply to your PM it says "Correct the highlighted errors and try again" but highlights nothing before telling me I've sent too many private messages even though none have sent.

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