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Connection fee
I tried to get two new phones on line and ended up going to the Telus store for them. Got bill and was charged a connection fee plus an extended warranty fee for both phones which was not mentioned at...
Update:-Spent an hour on phone and they have agreed to waive fees which is good news as a long time customer. End of story!!
I've been with Telus for a few years now and currently renewed my contract with them again and bought a new device. I went in-store and i was NOT told that thy were going to be charging me a $70 connection fee. Had i known this, i would have just gone back to FIDO as they offered me a better plan and said there would not be a connection fee. Is there anyway i can try to get this fee waived? It's quite ridiculous how they make the 'new plan' sound so good but they don't tell you about all those other charges beforehand.
TELUS_SupportOfficial Support Team
Hi tmp84 - our agents in-store should have some power in waiving the activation fee already but since it's already been charged we can take a look.
We'll send you a private message
Ok thank you so much. Where can i see this private message?
