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Connection fee
I tried to get two new phones on line and ended up going to the Telus store for them. Got bill and was charged a connection fee plus an extended warranty fee for both phones which was not mentioned at...
Update:-Spent an hour on phone and they have agreed to waive fees which is good news as a long time customer. End of story!!
Got a message saying that my account needed to be verified?? Have replied to the private message and have had no further response from Telus re connection fees!! Obviously they find it easier to duck my question and hope I will give up and go away !! All kinds of we are so sorry for your experiences and gloss it over with rainbows and unicorns instead of waiving the connection fees that were charged for no reason to a long term customer !! What’s the answer straight up Telus???
A-B
Community Manager
Community ManagerActually, our social media team handles multiple conversations throughout the day, so will get to you as quickly as possible.
