Forum Discussion
charged without activation
i havent recieved my sim in the mailbox and i just got an email saying they have started charging me on my account when my sim hasn't even been activated nor recieved. I went inperson and just to get...
TELUS_Support
Official Support Team
Official Support TeamHi there, thank you for reaching out. Just to clarify, when a new SIM is ordered, the service on your existing account continues as usual, and billing is not paused while the SIM is in transit. Charges are tied to the service itself, not the physical SIM card or activation status.
