Cell service has has decreased recently

Definitely not the experience we want our customers to have. First, you can visit our coverage map at https://www.telus.com/en/mobility/network/coverage-map and after entering your location, you can click on the green 'Report an issue' button. That takes you to a form to fill out that goes straight to our network team for investigation.

We also have a wide range of support articles at our website: https://www.telus.com/en/support/topic/mobility and you can also of course always send us a private message here as well and we can discuss our options with you!