Forum Discussion
Cell service has has decreased recently
Hello
Monet the last few month ms the cell service in Elmvale Ontario has decreased. It is it hard to have a phone conversation unless you are under wifi. Had something changed? I know swoop recently put services in Elmvale but that is for internet???
hoping something improves. I don’t want to have to changes providers, but might need to. I have an iPhone 15 so it is not the device.
1 Reply
TELUS_SupportOfficial Support Team
Definitely not the experience we want our customers to have. First, you can visit our coverage map at https://www.telus.com/en/mobility/network/coverage-map and after entering your location, you can click on the green 'Report an issue' button. That takes you to a form to fill out that goes straight to our network team for investigation.
We also have a wide range of support articles at our website: https://www.telus.com/en/support/topic/mobility and you can also of course always send us a private message here as well and we can discuss our options with you!
