Business Mobility Account Suspended Abroad – Seeking Advice

UPDATE Account un-suspended!

I want to express my sincere gratitude to the Telus team for helping restore my Business Mobility account. Every customer service representative I spoke to during this stressful period was empathetic and understanding, and I felt they genuinely cared about resolving the situation.

I especially want to thank Youness, who went above and beyond to follow up with me and stay on top of my case. Hearing from him was a tremendous relief, and I truly appreciate his patience and professionalism.

My only wish is that the verification process had been completed before my numbers were ported over. That would have prevented the risk of being unexpectedly locked out of both business lines while traveling abroad. For me, and I imagine for other business customers, mobile service is mission critical, and proactive verification would go a long way to preventing situations like this.

Thank you again to everyone who assisted me. I hope this note of appreciation reaches Youness and his manager.  There was another gentlemen who helped me a lot last night on the phone, I wish I got his name so I could thank him here also.