Forum Discussion
Billing Errors And Wait Times
I switched to Telus Mar 3/26 and received my 1st bill today $185.00!!!. I agreed to 2 phone lines at $40.00/ line and my 1st bill isI would like to know why we have to wait so long to speak to an ag...
Really, prorated month? The Bill was supposed to be $80.00, how could $185 be just adding a prorated month?
I noticed you have no comment on the wait times. Sounds like this answer was you AI Bot.
TELUS_Support
Official Support Team
Official Support TeamOne time charges such as activation fees, taxes on mobile phone subsidies, Optik TV hardware, installation fees, and proration can all factor in increasing your first bill. We have a helpful guide at https://www.telus.com/en/support/article/understanding-your-telus-bill under the "Why your first bill might be higher than expected" and "Understanding partial charges or credits" that can help walk you through some of these. Have you had a chance to review your detailed bill Gary?
Yes I have and it does not make sense. You continue to ignore the wait times to speak to someone!
Gary {Mod Edit: Removed personal info}- TELUS_Support
Thanks GNG - we can send you a private message to help review your bill
Please call me on my cell. I sent you an email.
Thanks
